LaTanya Lucas
3/5
UPDATE!!! 9/25/2024
I called the office at 12:46pm on Saturday, September 21st asking if they took walk-ins. The woman who answered stated they do but it was too late for the day and asked what was wrong. I informed her my dog fell through a window and I noticed him limping when he finally decided to get up to go out and relieve himself. I checked his paws and saw one looks a little inflamed I didn’t see any glass but it may also be in his paw pad. She agreed and stated I could take him elsewhere or bring him into the office on Tuesday since they were closed Sunday and Monday, I told her I was satisfied with their service and he’s familiar with them, going elsewhere would require too much, we will wait it out. I informed her I would keep him comfortable, not let him walk only to eat and relieve himself and soak it in warm soapy water, she said that was good, see you Tuesday. Tuesday morning, I get some work done, put my hours in to leave early and drive an hour away to the office only to be told, “I’m sorry but we can’t we Uno today, the person you spoke with didn’t put any notes in his chart”. Now is that my fault or theirs? I have a 100+lb dog with glass in his paw and you’re telling me you can’t see him AFTER I told you I was told to come in on Tuesday and you have the audacity to send me on Bissonet wherever the hell that is and I have no medical records or nothing else on me for him to see a new vet right then and there?!?!? What in the entire f..?!?!? Will I return? Your guess is as good as mine..🤬 #changingthosestarsfrom5to3
THE BEST!!!!
After visiting another animal hospital I was referred here, my family tried to talk me out of going this far but they should’ve known I’d go to the moon for my pup. The staff and physician were all patient, very hands on, and amazing. My pup was initially evaluated 3/2024, for a lipoma that I noticed 2/2024 & his vet said it was small it could stay unless it bothered “me”. After relocating to Houston 3/2024, the lipoma began to grow and became more noticeable that it had enlarged some around early June. I took my time searching for a vet because I didn’t know anyone and it was difficult trusting someone new when he can’t speak for himself. Visiting Palm To Paws on 8/16 immediately brought my mind to ease, I knew this would be our future home for veterinary services. My baby was evaluated and we were given a surgery date immediately, unlike… The days leading up to surgery and the day of surgery everything that could go wrong went wrong. I had a possible broken toe😬, I had an appt the same time my pup had to be at the vet for surgery so I got dropped off and walked to my appt🤷🏽♀️ which helped me mentally because I had become worried with fear the closer his surgery date came. Immediately following my appt I logged onto the hospitals site to see his progress and burst into tears, I’d never seen him so “still”. I reloaded the picture and saw the size of the lipoma and that’s when I knew I’d done the right thing. I cried even harder because the hard part was over, the lipoma was out. I waited until it was time to pick him up and upon arrival, I was early, I was given all of the instructions needed to help him fully recover. The next morning I received a text asking how he was doing and I chatted back, that helped me because he has a minor setback and at this point I’d been awake over 24hrs one of us needed sleep. From that moment on and even when the office called later and I spoke with the physician, I was over the moon elated with my decision to go with them. I love them and appreciate all they did not just for my Uno, but for all of the fur babies!! Thank you!! #UnosMommy
